Atención al Cliente sin Fricciones
con IA Generativa
Mejora el servicio al cliente con información impulsada por IA que ofrece soluciones relevantes basadas en datos en tiempo real,
ayudando a los agentes a resolver incidencias de forma más rápida y eficaz.
Instant Access to Your Knowledge Base
Refinder ensures that CS teams always have access to the most updated knowledge, helping them provide accurate and timely answers to customer queries
Personalized and Contextual Support
Refinder suggests relevant knowledge base entries or past cases, ensuring agents provide the most appropriate and accurate solutions
Efficient Multi-Channel Support
Quickly resolve tickets by accessing the full context of a customer’s journey, ensuring smooth transitions between different channels while providing consistent support
Better Handling of Escalations
When escalating tickets, support teams provide full case histories and documents so higher-level teams can resolve issues quickly
Integrate Your Favorite Workplace Apps
Notion
Confluence
Jira
OneDrive
Figma
Dropbox
Nextcloud
Owncloud
WebDAV
Google Drive
Gmail
