How Thinkfree Office Integration Transforms e-Sign Service
HancomSign is a new electronic signature service from Hancom, specialized in 35 years of software expertise. It serves major clients, including leading South Korean banks, government agencies, and educational institutions, and is the only company offering one-click office access without additional login steps. By simplifying the e-signature process, HancomSign boosts efficiency and has earned strong trust for its technology-driven solution.
"To gain a competitive edge as a latecomer, HancomSign had to create features no one else has. By integrating Thinkfree Office, fully compatible with MS Office, we developed a process for real-time document editing without extra logins or licenses, providing superior usability that sets us apart. Thinkfree's excellent technical support and responsiveness were key to overcoming challenges and delivering these standout features."
Challenge: Addressing User Frustration, Security Risks, and User Costs Issue
When HancomSign entered the market, it faced the challenge of competing with numerous established e-sign services, some of which dominated the global market. In the competitive landscape of e-signature service, HancomSign faced significant challenges:
- Complicated User Journey: The need to open external editing tools involved cumbersome login steps, frustrating users and complicating the workflow.
- Security Risks: Utilizing external editors and servers introduced data breach vulnerabilities for sensitive client information.
- High User Costs: External office licenses and additional fees for re-signing documents after edits increased operational expenses.
HancomSign found that existing services required separate programs like Microsoft Office for contract edits, adding license costs and extra fees for redistributing revised documents. This also increased data breach risks for sensitive clients and complicated the user experience with cumbersome login steps. To address this, HancomSign had to enable contract editing directly within the service, removing the need for extra software. This not only boosts security but also keeps HancomSign competitive.
Solution: Thinkfree Office Integration for Enhanced UX and Reduced User Costs
As an e-sign service provider, HancomSign decided to address these challenges by integrating an on-premise office suite that is fully compatible with MS Office.
Thinkfree Office not only offers exceptional compatibility with MS Office formats like Word, Excel, and PowerPoint but also provides a familiar user experience, allowing our users to work without additional training.
The integration also included a specialized adapter for streamlined document uploads and downloads between HancomSign and Thinkfree Office. Thinkfree Office’s proactive technical support ensured a seamless integration process, enhancing cost-effectiveness and operational efficiency.
OUTCOME: Building a Cost-Efficient and Optimized E-Sign process with Thinkfree Office
By Integrating Thinkfree Office, HancomSign boosted operational efficiency and user satisfaction. Key outcomes include:
Enhancing UX with a superior e-sign experience: Streamlined user journey now allows users to edit contracts anytime, anywhere, without the need to install or open separate programs.
Security improvement: Data breach risks minimized. Sensitive documents are securely managed internally, with no exposure to external software, earning HancomSign high security praise.
User cost reduction: HancomSign eliminated users’ office license fees and extra costs from redistributing revised documents, enabling collaborative real-time editing capabilities even for users without licenses.
Thanks to these outcomes, HancomSign has gained the trust of a diverse range of clients, from small business owners to major banks, educational institutions, and government agencies. Thinkfree’s commitment to innovation, combined with its robust technology and support, has allowed HancomSign to deliver a superior e-sign service that meets the evolving needs of its customers while maintaining a competitive edge in the market.
Explore How Thinkfree Office Can Transform Your E-Sign Service
Looking to elevate your e-signature service and gain a competitive advantage? Discover how Thinkfree Office’s integration can enhance efficiency, security, and user experience for your platform. Contact our sales team or schedule a demo today to see how this powerful service can revolutionize your e-signature offerings. Stay ahead in the e-signature industry with innovative service and superior performance. Embrace the future of document management with Thinkfree Office.
