Why Did a 25-Million-User 3D Platform Choose Thinkfree Office?
A leading 3D software company specializing in 3D design, 3D digital mock-ups, and product lifecycle management solutions, it transforms the way industries approach design software and digital simulations. Based in France, the company serves over 25 million users worldwide and employs approximately 23,800 people.
To bridge the gap between engineering and non-engineering teams, our platform needed more than just 3D design tools. By integrating Thinkfree Office, we enabled real-time document editing directly within our platform, eliminating the need for external software. Thinkfree's seamless integration, quick response, and precise feedback on our specific needs built trust and facilitated smooth collaboration, drastically reducing system churn and boosting productivity.
Challenge: Bridging communication gaps and reducing system churn
This software company’s platform offers excellent 3D modeling tools for engineers but lacks features for non-engineering roles. 3D CAD data includes associated documents like BOMs, technical datasheets, test results, and assembly instructions. Linking these documents to CAD files is essential, particularly for communication with non-engineers. However, users frequently exit the system to edit documents in external software such as Word or Excel and then re-upload them. This process complicates user workflows and leads to frequent system exits. The main challenges are thus:
- Absence of integrated solutions for all roles: The need for software to boost productivity by linking documents and CAD data within CAD designs.
- System churn rate: Disengagement from the system during tasks, leading to inefficient workflows.
To address this issue, the company sought tools to support collaboration across all roles without requiring users to leave the system. While researching alternatives, the Company discovered Thinkfree Office through AWS WorkDocs and decided to integrate something similar into their platform.
Solution: Integrating Thinkfree Office as a productivity suite for all roles
3D design software company determined that integrating office software directly into the system would eliminate the need for external document editing and sharing.
During their search for alternatives, the 3D design software company discovered Thinkfree Office via Amazon WorkDocs and decided to integrate a similar suite into their system. After reviewing all competitors, Thinkfree clearly stood out as the best choice. The main reasons were:
Quick response and accurate communicatin: Beyond mere speed, Thinkfree’s ability to understand client needs and provide timely, precise feedback on specific requirements and their associated timelines distinguished them. This built trust and facilitated joint future planning.
Flexible pricing that matched the unique needs of the client’s platform: The platform includes various 3D modeling software, so a flexible pricing plan was needed to integrate the office suite in different scenarios. Thinkfree had suitable plans for this.
These advantages ensured a seamless integration. Effective software integration requires expertise, experience, and clear communication. Although miscommunication can occur even when the same language is used, Thinkfree’s precise feedback promoted smooth global progress. Their support led to a flawless installation, culminating in a fully integrated experience.
Outcome: Resolving Two Key Challenges
The company significantly improved its system by addressing two main challenges:
- Internalization of Collaborative Tools: This resolved communication challenges by eliminating the gap caused by the lack of integrated software. It ensured users could stay within the system.
- Enhanced User Journey and Reduced System Exits: The integration of ThinkFree Office improved workflows and minimized disruptions by reducing the need for users to exit the system during tasks.
The technical team expressed high satisfaction due to the strong technical support during implementation and the quick response times. The client also experienced a reduction in the hassles previously faced; they can now create and share files within the system, streamlining operations and boosting productivity.
Looking for Seamless Office Integration?
Just as the 3D design software company did, you can enhance the missing features of your solutions effortlessly. This addition will naturally complement your system with powerful functionality while improving user experience and increasing retention. Integrate an office suite that’s compatible with MS Office and so intuitive that it requires no additional user training, delivering greater satisfaction to a wide range of roles. Want to learn more? Get in touch with our sales team today.
