Turn your Slack & Google Chat into Your Personal AI-assistant
Turn your Slack & Google Chat into Your Personal AI-assistant
Last modified Jul 24, 2025
Thinkfree Inc. (hereinafter referred to as “the Company” or “Thinkfree”) complies with laws, regulations, and guidelines for personal information protection, and establishes and discloses this privacy policy to protect users’ personal information and rights, and to handle complaints related to personal information smoothly. This policy applies to the services provided by the Company based on the Thinkfree Website and Office Service (hereinafter referred to as ‘Service’).
Matters not specified in this policy shall be governed by the terms of service and operational policies of each service. If this policy conflicts with specific guidelines, the operational policies and specific guidelines shall take precedence. If you do not agree with any part of this policy, you should not use the services.
Thinkfree processes personal information for the following purposes: ensuring the smooth provision of services, preventing misuse, protecting the service, providing targeted advertising, analyzing usage statistics, and resolving errors. Personal information is not processed for purposes other than those specified, and if the processing purpose or items change, necessary actions such as obtaining separate consent will be taken.
Thinkfree collects the following personal information using the methods specified below for the essential functioning of the service. Sensitive personal information is not processed.
A. Information Automatically Collected by Thinkfree
This may include the user’s IP address, browser information, device information, operating system, language preferences, country, location, and information on how and when the service is used. This information is used for service operation, security, prevention of malicious use, and internal analysis and reporting.
To do this, at the beginning of the visitor’s session, their IP address and corresponding session data is matched against a large whitelist of known companies.
Whenever we process website traffic data, this processing is based on our legitimate interest (Art. 6 (1) lit. f GDPR) in optimizing our products, services, sales and marketing. To prevent this processing activity, you (website visitor) may install and configure appropriate ad-blockers or use no-script-plugins in your browser. The data will be deleted as soon as it is no longer required for its intended purposes. Statutory retention obligations can lead to a longer retention period of the data in question. We have concluded a data processing agreement with Dealfront in order to ensure compliance with applicable data protection standards.
The Company will only process users’ personal information when necessary and if there is a valid legal reason (i.e., legal basis) under applicable laws, which includes the user’s consent. This includes:
A. Legal Basis for Users Residing in the EU or UK
The General Data Protection Regulation (GDPR) and the UK GDPR require the Company to explain the valid legal bases for processing users’ personal information. The Company processes users’ personal information based on the following legal grounds:
The Company may share user data with third parties (suppliers, service providers, contractors, or agents, collectively referred to as “contractors”) who perform certain services on behalf of the Company and require access to the information to carry out their work.
The Company enters into contracts with contractors to ensure personal information is securely managed according to relevant laws. Contractors are prohibited from sharing or using users’ personal information for purposes other than those specified by Thinkfree. Contractors may hold and store data on behalf of the Company only for the duration specified. The Company will promptly disclose any changes to the entrusted work or contractors through this policy.
Contractors with whom the Company may share personal information include:
The Company may also share users’ personal information in the following circumstances:
The service may include advertisements or links to third-party websites, online services, or mobile applications (“third-party services”) in connection with its operations.
Providing links to third-party services does not imply endorsement by the Company. The Company does not provide third-party services, and thus, the Company does not guarantee or take responsibility for third-party services, nor for any loss or damage resulting from their use. Data collected by third-party services is not governed by this policy, and the Company does not guarantee the security or privacy of the data provided to third-party services. Users should review the policies of third-party services and contact them directly with any questions.
The Company may use cookies and similar online tracking technologies (such as pixels and web beacons) for service operations, providing appropriate functionalities, understanding user service usage patterns, identifying errors, and preventing malicious use.
Additionally, the Company allows third parties and service providers to use online tracking technologies on the Company’s services to provide advertisements, tailor advertisements to users’ interests, and analyze user behavior. These third parties and service providers may use their technologies to deliver advertisements for products and services tailored to users’ interests, which may appear on the Company’s services or other websites.
For specific information on how the Company uses these technologies and how to refuse certain cookies, please refer to the Company’s Cookie Policy.
The Company’s servers are located in France and Japan. If you access the Company’s services from outside France and Japan, please be aware that your information may be transferred to, stored, and processed in our facilities and by those third parties with whom we share your personal information (see “Entrusting the Processing of Personal Information”), in the United States and other countries.
If you are a resident of the European Economic Area (EEA), United Kingdom (UK), or Switzerland, these countries may not have data protection laws or other similar laws as comprehensive as those in your country. However, the Company will take all necessary measures to protect your personal information in accordance with this policy and applicable law.
The Company implements measures to protect your personal information, which include using the European Commission’s Standard Contractual Clauses (SCCs) with service providers like AWS. These clauses ensure that all recipients protect all personal information processed from the EEA or UK in accordance with European data protection laws and regulations. Copies of the Company’s SCCs are available upon request. The Company has also implemented similar appropriate safeguards with third-party service providers and partners, and further details can be provided upon request.
The Company retains users’ personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require the Company to keep your personal information for longer than two years.
When the Company no longer has an ongoing legitimate business need to process your personal information, it will delete or anonymize such information. If this is not possible (for example, because your personal information has been stored in backup archives), then the Company will securely store your personal information and isolate it from any further processing until deletion is possible.
Thinkfree takes the following measures to protect the security of users’ personal information:
Despite these efforts, electronic transmission over the internet or information storage technology cannot be guaranteed to be completely secure. Therefore, there is a possibility that hackers, cybercriminals, or other unauthorized third parties could circumvent the Company’s security systems and improperly collect, access, steal, or modify personal information.
The Company will do its best to protect users’ personal information, but users assume the risk related to personal information transmission to and from the Company’s services. Users should access the services only within a secure environment.
Users under the age of 18 are not allowed to use the services. The Company does not knowingly collect, solicit, or market data from users under 18, nor does it sell personal information of users under 18.
By using the services, users affirm that they are at least 18 years old or the parent or guardian of a user under 18 and consent to such minor’s use of the services.
In certain regions, such as specific states in the United States, the European Economic Area (EEA), the United Kingdom (UK), Switzerland, and Canada, users may have enhanced access and control over their personal information.
1. Rights for Users Residing in the EEA, UK, Switzerland, and Canada
The Company will consider and take action on all requests in accordance with applicable data protection laws. Users can contact data protection authorities or lodge complaints if they believe the Company is unlawfully processing their personal information.
If the Company processes personal information based on user consent, users have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing before its withdrawal nor does it affect processing based on other legal grounds. Withdrawing consent may limit the ability to use the services.
For questions or comments about privacy rights, users can email [email protected].
Most web browsers, as well as some mobile operating systems and applications, include a Do Not Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. However, no uniform technology standard for recognizing and implementing DNT signals has been finalized as of the date this policy was written. As such, our service does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
If a standard for online tracking is adopted in the future that we must comply with, we will inform you about that practice in a revised version of this privacy policy.
You can also manage cookie settings to control the use of cookies and online tracking technologies. However, please note that blocking cookies may impact the availability and functionality of some services, such as automatic website login.
A. Web Browser
The Company designates the following department and person in charge of handling complaints regarding personal information protection and managing personal information:
A. Chief Privacy Officer (CPO)
B. Department for Personal Information Viewing and Complaint Handling
Users may request to view their personal information under Article 35 of the Personal Information Protection Act, and the Company will strive to promptly handle users’ requests and complaints regarding personal information.
Category | Examples | Collected and Disclosed |
|---|---|---|
A. Identifiers | Real name, alias, postal address, phone number or mobile contact number, unique personal identifier, online identifier, IP address, email address, and account name | Collected |
B. Personal information categories listed in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | No |
C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | No |
D. Commercial information | Transaction information, purchase history, financial details, and payment information | No |
E. Biometric information | Fingerprints and voiceprints | No |
F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, interactions with our website, applications, systems, and advertisements | Disclosed |
G. Geolocation data | Device location | Disclosed |
H. Audio, electronic, visual, or similar information | Images and audio, video, or call recordings created in connection with our business activities | No |
I. Professional or employment-related information | Business contact details for providing our services or information during a job application | No |
J. Education information | Student records and directory information | No |
K. Inferences drawn from other personal information | Inferences drawn to create a profile about personal preferences and characteristics | No |
L. Sensitive personal information | No |
Additionally, we may collect personal information from you through interactions with us online, by phone, or by mail for:
User’s Rights
Under certain U.S. state data protection laws, you have rights including, but not limited to:
Depending on your state of residence, you may also have:
Exercising User’s Rights
To exercise these rights, email [email protected] or submit a form at https://thinkfree.com/contact-sales/.
Under certain U.S. state data protection laws, you can designate an authorized agent to make requests on your behalf. The company may require proof that the agent has been authorized to act on your behalf and may deny requests if such proof is not provided.
Verification of Requests
Upon receiving your request, the company may need to verify your identity to ensure you are the same individual about whom the information is held. This may involve requesting additional information for verification purposes. If you submit a request through an authorized agent, the company may collect additional information to verify your identity and authorization before processing the request.
Appeals
If the company denies your request, you may appeal the decision by emailing [email protected]. The company will provide written notice of any action taken or not taken in response to your appeal, including an explanation of the reasons for the decision. If your appeal is denied, you may submit a complaint to your state’s Attorney General.
California “Shine The Light” Law
California Civil Code Section 1798.83, also known as the “Shine The Light” law, allows California residents to request and obtain information about personal data disclosed to third parties for direct marketing purposes once a year, free of charge. If you are a California resident and would like to make such a request, email [email protected] or submit a form at https://thinkfree.com/contact-sales/.
The company collects and processes personal information in accordance with the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020 (Privacy Acts). This privacy policy meets the notification requirements of the Privacy Acts, particularly the information the company collects from users, the sources, purposes, and other recipients of users’ personal information.
Refusal to provide personal information necessary for achieving the specified purposes may affect the company’s ability to:
Users have the right to request access to or correction of their personal information at any time. To exercise these rights, email [email protected] or submit a form at https://thinkfree.com/contact-sales/.
If you believe the company is processing your personal information unlawfully, you can contact or lodge a complaint with the data protection authorities:
Users have the right to request access to or correction of their personal information at any time. To exercise these rights, email [email protected] or submit a form at https://thinkfree.com/contact-sales/.
If you believe the company is processing your personal information unlawfully, you can contact the regulatory authority:
The Company may update this Policy from time to time. The revised version will be indicated by an updated “Revised” date at the top of this Policy. If there are material changes to this Policy, the Company will notify users by prominently posting a notice of such changes or by directly sending notifications to users. Users are encouraged to review this Policy frequently to stay informed about how the Company is protecting their information.
If you have any questions or comments about this notice, you may email us at [email protected] or send mail to the following address:
Depending on your country of residence or state within the United States, you may have the right to request access to the personal information the Company has collected about you, details about how your information is processed, correction of inaccurate information, and deletion of your personal information. Additionally, you may have the right to withdraw your consent to the processing of your personal information. These rights may be limited in certain circumstances by applicable law. To request to review, update, or delete your personal information, please email us at [email protected] or submit a form at https://thinkfree.com/contact-sales/.
Thinkfree Inc. (hereinafter referred to as “the Company” or “Thinkfree”) complies with laws, regulations, and guidelines for personal information protection, and establishes and discloses this privacy policy to protect users’ personal information and rights, and to handle complaints related to personal information smoothly. This policy applies to the services provided by the Company based on the Thinkfree Website and Office Service (hereinafter referred to as ‘Service’).
Matters not specified in this policy shall be governed by the terms of service and operational policies of each service. If this policy conflicts with specific guidelines, the operational policies and specific guidelines shall take precedence. If you do not agree with any part of this policy, you should not use the services.
