Web portal service with 100 million users has integrated Thinkfree Office for Business Users
A leading multi service portal based in Mumbai, India, it offers a wide range of services, including news, content, e-commerce, email solutions, and file storage services. Established in January 1996 as a public company, the company had grown to serve about 100 million users by 2015, when it adopted Thinkfree Office. Thinkfree Office is integrated into the portal’s enterprise email and file storage services, specifically within its B2B offerings. To boost business subscription rates and attract more paid customers, we realized basic email services weren’t enough. A key need was the ability to edit documents and collaborate directly within emails. In 2015, we addressed this by integrating Thinkfree Office, enabling real-time editing and collaboration without the need to download attached files, which improved workflow efficiency. While subscription rates for plans with Thinkfree Office have fluctuated, the overall trend is upward. We see it as a positive factor in customer acquisition and revenue growth. Challenge: Streamlining Processes to Boost Paid Business Plan Signups In 2015, email was a dominant communication tool in India for both individuals and businesses. Enterprise clients sought more efficient ways to handle tasks within the email platform, specifically for document editing, sharing, and collaboration to streamline workflows and drive paid subscriptions. The approach focused on two key areas: Integrated Document Editing: Enhance file attachment and sharing processes with robust infrastructure support. Building Flexible Service Plans: Develop pricing tiers with different software combinations to meet various business needs. The strategy? Develop pricing bundles that seamlessly integrate document editing, optimizing workflow, and improving user experience. Solution: Thinkfree Office Integration for Both Enterprise Clients and Their End Users After thorough evaluation, the portal selected Thinkfree Office for enterprise email integration for several key reasons: Satisfying Clients and End Users Simultaneously: Thinkfree Office effectively supported the company’s goal to grow paid subscriptions by meeting the needs of enterprise clients, while enhancing the experience for their paid end users. Its intuitive, ready-to-use interface improved document editing and collaboration for end users, while enterprise clients benefited from a solution that helped attract and retain more paying customers without requiring additional customization. Cost-Effective MS Compatibility: It offered high compatibility with MS Office files at a lower cost, eliminating the need for Microsoft logins or individual licenses. Superior Technical Support: Thinkfree Office demonstrated responsive and reliable support, crucial for seamless installation and ongoing maintenance. Outcome: Enhancing Workflow Efficiency and Supporting Business Plan Growth The integration of Thinkfree Office into the email service addressed key operational challenges and delivered several notable outcomes: Facilitating Document Collaboration for Business Users: By integrating Thinkfree Office, the platform allowed business users to edit and collaborate on documents directly within the email system, streamlining workflows and enabling real-time document management without the need for external applications. For mobile access, documents can be directly viewed in the app, ensuring a continuous workflow. Impact on Business Subscription Renewals: Following the integration, the platform experienced an upward trend in business plan renewals. The inclusion of document editing capabilities directly within the email service added value to the business plans, contributing to client retention and acquisition. Cost-Effective Integration and Ongoing Support: Thinkfree Office’s compatibility with widely used MS Office formats, paired with cost savings, helped the platform offer a more affordable yet comprehensive service. Additionally, the reliable technical support ensured a smooth setup and continued service stability, which was important for maintaining client confidence in the platform. Overall, the Thinkfree Office integration supported improvements in both user experience and operational efficiency, contributing positively to the platform’s business subscription growth. Ready to boost your revenue with a pricing plan adding features via Thinkfree Office? By refining your service and integrating powerful tools like Thinkfree Office, you can better meet customer needs and boost paid business plan subscriptions. Just as the platform improved its offering to drive engagement and retention, now’s the time to take action. Strengthen your service, enhance the user experience, and increase client satisfaction. Don’t wait — connect with our sales team today and start driving business growth! Recent articles
Why Did a 25-Million-User 3D Platform Choose Thinkfree Office?
A leading 3D software company specializing in 3D design, 3D digital mock-ups, and product lifecycle management solutions, it transforms the way industries approach design software and digital simulations. Based in France, the company serves over 25 million users worldwide and employs approximately 23,800 people. To bridge the gap between engineering and non-engineering teams, our platform needed more than just 3D design tools. By integrating Thinkfree Office, we enabled real-time document editing directly within our platform, eliminating the need for external software. Thinkfree’s seamless integration, quick response, and precise feedback on our specific needs built trust and facilitated smooth collaboration, drastically reducing system churn and boosting productivity. Challenge: Bridging communication gaps and reducing system churn This software company’s platform offers excellent 3D modeling tools for engineers but lacks features for non-engineering roles. 3D CAD data includes associated documents like BOMs, technical datasheets, test results, and assembly instructions. Linking these documents to CAD files is essential, particularly for communication with non-engineers. However, users frequently exit the system to edit documents in external software such as Word or Excel and then re-upload them. This process complicates user workflows and leads to frequent system exits. The main challenges are thus: Absence of integrated solutions for all roles: The need for software to boost productivity by linking documents and CAD data within CAD designs. System churn rate: Disengagement from the system during tasks, leading to inefficient workflows. To address this issue, the company sought tools to support collaboration across all roles without requiring users to leave the system. While researching alternatives, the Company discovered Thinkfree Office through AWS WorkDocs and decided to integrate something similar into their platform. Solution: Integrating Thinkfree Office as a productivity suite for all roles 3D design software company determined that integrating office software directly into the system would eliminate the need for external document editing and sharing. During their search for alternatives, the 3D design software company discovered Thinkfree Office via Amazon WorkDocs and decided to integrate a similar suite into their system. After reviewing all competitors, Thinkfree clearly stood out as the best choice. The main reasons were: Quick response and accurate communicatin: Beyond mere speed, Thinkfree’s ability to understand client needs and provide timely, precise feedback on specific requirements and their associated timelines distinguished them. This built trust and facilitated joint future planning. Flexible pricing that matched the unique needs of the client’s platform: The platform includes various 3D modeling software, so a flexible pricing plan was needed to integrate the office suite in different scenarios. Thinkfree had suitable plans for this. These advantages ensured a seamless integration. Effective software integration requires expertise, experience, and clear communication. Although miscommunication can occur even when the same language is used, Thinkfree’s precise feedback promoted smooth global progress. Their support led to a flawless installation, culminating in a fully integrated experience. Outcome: Resolving Two Key Challenges The company significantly improved its system by addressing two main challenges: Internalization of Collaborative Tools: This resolved communication challenges by eliminating the gap caused by the lack of integrated software. It ensured users could stay within the system. Enhanced User Journey and Reduced System Exits: The integration of ThinkFree Office improved workflows and minimized disruptions by reducing the need for users to exit the system during tasks. The technical team expressed high satisfaction due to the strong technical support during implementation and the quick response times. The client also experienced a reduction in the hassles previously faced; they can now create and share files within the system, streamlining operations and boosting productivity. Looking for Seamless Office Integration? Just as the 3D design software company did, you can enhance the missing features of your solutions effortlessly. This addition will naturally complement your system with powerful functionality while improving user experience and increasing retention. Integrate an office suite that’s compatible with MS Office and so intuitive that it requires no additional user training, delivering greater satisfaction to a wide range of roles. Want to learn more? Get in touch with our sales team today. Recent articles
How Thinkfree Office Integration Transforms e-Sign Service
HancomSign is a new electronic signature service from Hancom, specialized in 35 years of software expertise. It serves major clients, including leading South Korean banks, government agencies, and educational institutions, and is the only company offering one-click office access without additional login steps. By simplifying the e-signature process, HancomSign boosts efficiency and has earned strong trust for its technology-driven solution. “To gain a competitive edge as a latecomer, HancomSign had to create features no one else has. By integrating Thinkfree Office, fully compatible with MS Office, we developed a process for real-time document editing without extra logins or licenses, providing superior usability that sets us apart. Thinkfree’s excellent technical support and responsiveness were key to overcoming challenges and delivering these standout features.” Challenge: Addressing User Frustration, Security Risks, and User Costs Issue When HancomSign entered the market, it faced the challenge of competing with numerous established e-sign services, some of which dominated the global market. In the competitive landscape of e-signature service, HancomSign faced significant challenges: Complicated User Journey: The need to open external editing tools involved cumbersome login steps, frustrating users and complicating the workflow. Security Risks: Utilizing external editors and servers introduced data breach vulnerabilities for sensitive client information. High User Costs: External office licenses and additional fees for re-signing documents after edits increased operational expenses. HancomSign found that existing services required separate programs like Microsoft Office for contract edits, adding license costs and extra fees for redistributing revised documents. This also increased data breach risks for sensitive clients and complicated the user experience with cumbersome login steps. To address this, HancomSign had to enable contract editing directly within the service, removing the need for extra software. This not only boosts security but also keeps HancomSign competitive. Solution: Thinkfree Office Integration for Enhanced UX and Reduced User Costs As an e-sign service provider, HancomSign decided to address these challenges by integrating an on-premise office suite that is fully compatible with MS Office. Thinkfree Office not only offers exceptional compatibility with MS Office formats like Word, Excel, and PowerPoint but also provides a familiar user experience, allowing our users to work without additional training. The integration also included a specialized adapter for streamlined document uploads and downloads between HancomSign and Thinkfree Office. Thinkfree Office’s proactive technical support ensured a seamless integration process, enhancing cost-effectiveness and operational efficiency. OUTCOME: Building a Cost-Efficient and Optimized E-Sign process with Thinkfree Office With Thinkfree Office integration, users can edit directly in HancomSign without leaving the platform for an editor. By Integrating Thinkfree Office, HancomSign boosted operational efficiency and user satisfaction. Key outcomes include: Enhancing UX with a superior e-sign experience: Streamlined user journey now allows users to edit contracts anytime, anywhere, without the need to install or open separate programs. Security improvement: Data breach risks minimized. Sensitive documents are securely managed internally, with no exposure to external software, earning HancomSign high security praise. User cost reduction: HancomSign eliminated users’ office license fees and extra costs from redistributing revised documents, enabling collaborative real-time editing capabilities even for users without licenses. Thanks to these outcomes, HancomSign has gained the trust of a diverse range of clients, from small business owners to major banks, educational institutions, and government agencies. Thinkfree’s commitment to innovation, combined with its robust technology and support, has allowed HancomSign to deliver a superior e-sign service that meets the evolving needs of its customers while maintaining a competitive edge in the market. Explore How Thinkfree Office Can Transform Your E-Sign Service Looking to elevate your e-signature service and gain a competitive advantage? Discover how Thinkfree Office’s integration can enhance efficiency, security, and user experience for your platform. Contact our sales team or schedule a demo today to see how this powerful service can revolutionize your e-signature offerings. Stay ahead in the e-signature industry with innovative service and superior performance. Embrace the future of document management with Thinkfree Office. Recent articles